Shipping & Returns
Ready-made items are shipped within 1-3 business days. Custom order dispatch times vary and will be advised upon order confirmation.
All shipping is tracked, including for international orders. If your country is not listed as a shipping option, please contact us for a quote here.
Shipping times vary, dependent on destination location and shipping option chosen. As a general guide:
Domestic standard: 1-10 business days
Domestic Express: 1-4 business days
International Standard: 8+ business days
International Express: 6+ business days
If you require a more specific shipping time-frame estimate, please contact us here.
If you’re local to us, you’re more than welcome to arrange pickup to save on shipping costs. The studio is not open to the public at this time, however the following methods of pickup can be arranged:
Fortnightly collection at Nambucca Heads - this is usually on a Thursday between 12pm and 3pm.
4-6 weekly collection at Coffs Harbour - day and time varies
Order collection at upcoming market listed on the Markets & Events page
Use code ‘LOCALPICKUP’ at checkout to remove the shipping costs. Once your order has been processed, we will be in contact to arrange a suitable day/time for collection.
Collection days and times are subject to change. If you use the local pickup code on your order and we are then unable to agree on a suitable collection date/time, you will be sent an invoice to pay the shipping costs.
Exchanges, Refunds and Returns
We do not offer exchanges or refunds for change of mind, so please choose your items carefully. If you make an error during the ordering process, please email us immediately as we may be able to adjust your order before shipment.
All orders are packaged up securely and we have never had a breakage yet! However, if your order arrives damaged, please contact us within five (5) business days. All products are handmade and unique, therefore we cannot offer an exact replacement. We may offer you a similar item as replacement or a refund. For a replacement or refund to occur, we may request photos of the damaged item and we will require the damaged product to be returned (postage paid by us), as this helps us understand what might have gone wrong and how to improve shipping next time.
If you are unhappy with our products for any reason, please contact us as soon as possible so that we can try and turn that frown upside down!